Generally, once your order is received and confirmed, you shall not be entitled to cancel the same.
Also, in any case of an unlikely event of an order item being unavailable, you will be contacted on the mobile number provided to us while placing your order to offer an alternate. Given the circumstance you are entitled to cancel/ alter your order for the day or a refund can be initiated inline with our refund policy.
We solely reserve the right to cancel your order in the below mentioned occurences:
– If your delivery address is outside 5km delivery radius from our shop location at Choolaimedu
– Failure due to reasons beyond our control or attributable to the vendor
You shall be entitled to a refund only if your prepaid order only in the event of the below mentioned occurences:
– Your packaging of order has been damaged or tampered upon receiving your order
– Our decision on refunds shall be at our sole discretion and shall be final and binding.
Terms of service
You agree and acknowledge that we shall not be responsible for:
– The food and services provided by the Vendor including, but not limited, serving of food suiting your taste and requirements.
– The Vendor’s food and services not being up to your expectations or leading to any loss, harm or damage to you;
– The avialability or unavailability of certain items on the menu
You may avail our services outside our deliver radius at your own discretion.
You be aware that our delivery time from placing of your order is an approximate estimate and we shall not be responsible for any delay in delivery of your order.
Your order will be delivered only to the address provided at the time of placing order and in the event of change of delivery address, it will be at your sole discretion.
You shall be deemed responsible to receive the delivery of your order within the estimated time and failing to provide relevant delivery instructions in your absence, the food shall be deemed to have been delivered and the Vendor shall not be entitled to any refund for the same.
You understand that once the order has been delivered, our accountability ends with that order.
You consent that the Services shall be provided by us only during the working hours of the relevant Vendors.
You shall at all times be accountable for the use of our services through your digital device(s).
You agree to receive promotional SMS from Gravy Box. If you wish to opt out of receiving our promotional SMSs, please mail us at firstname.lastname@example.org.